FAQs

If you have a question about any aspect of buying or assembling your Zombie bike, then we have put together the below list of frequently asked questions to help make your life easier. If you are still unable to answer any queries after using the below guides then please feel free to "Contact us" by e-mail and we will try our best to assist with your individual query.

Where can i buy a Zombie bike?

Zombie  bikes are available from many UK high-street retailers, who you will already know and trust.  We work closely with all of our partners to deliver great quality and service everyday.

 

For more information on which retailers we work with you can either visit our section of the website or alternatively search for your favorite model on Google.

I am looking for a road or mountain bike but cannot find any in the range?

Zombie are part of one of the largest British Owned bike companies and our focus is on providing great quality Bmx bikes and Jump bikes.

For Road bikes our Sister brand “British Eagle” have a market leading range, built to the same great standards as Zombie,  but focused purely on road bikes from 20″ wheel to Adult 

Please visit the “British Eagle” website to see the full range and explore more from this Great British bike brand.

Visit: http://www.britisheaglecycles.co.uk/

For Mountain bikes our other sister brand’s ‘Boss’ and ‘Falcon’ has a great range 

Visit: http://www.bosscycles.co.uk/

Visit: http://falconcycles.co.uk/

 

 

What do I have to do if I would like to return my bike?

Please contact the retailer where you purchased your cycle.

How do I ride my bike safely at night/winter?

Visit the Sustrans website for a fantastic guide on how to safely get through those dark winter rides.

Visit: http://www.sustrans.org.uk/sites/default/files/file_content_type/get_going_cycling_through_the_winter.pdf

When do the new season bikes get released?

We constantly revise and update our range throughout the year, check back frequently for new models or to view our blog where we will highlight what we are currently working on.

How do I know what size bike to buy?

If you are looking for advice on choosing the right size frame for your next bike then we have put together a  “Buyers Guide” to help you make sense of it all.

Please visit our “Buyers Guide” section to find out more.

As a very quick general guide

  • 18″ wheel bmx bikes age 6-9 years
  • 20″ wheel bmx bikes age 7- adult
  • 24″ jump bikes -age 9-12 years
  • 26″ jump bikes – age 12+ to adult

Where can I find video tutorials to help put together my bike?

We have put together a few quick video guides on how to assemble or adjust your cycle in the section ‘customer support’ it is also worth doing a quick youtube search if you have another specific problem, many people have done outstanding guides on how to solve the odd little issues that can occur when you own a bike, even if you problem is as simple as how do i fix a puncture

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